Get in Touch With Us
Got a question about something you have read on this site, spotted an error, or want to flag a concern about one of the casinos not on GamStop that we cover? This page explains how to get in touch and what happens once you do.
How to Contact Our Team
Email is the best way to reach us. Send your message to [email protected] and a member of our editorial team will read it personally. We do not rely on automated replies to close out enquiries — every message gets a real response from someone who has actually read it.
We aim to reply within two working days. If your enquiry is detailed or arrives during a busy period, it may take a little longer, but we will always follow up rather than let a message go unanswered.
A short summary of what your message is about — for example "correction", "feedback" or "editorial enquiry" — helps us route it to the right person and get back to you sooner.
What You Might Want to Contact Us About
- Questions about our reviews — If anything about how we assess casino not on GamStop sites, wagering requirements, or payment methods is unclear, ask us directly.
- Corrections — Casino terms, bonuses and licensing details change often. If something on the site looks out of date, such as a welcome offer or a withdrawal limit, we want to know so we can check it against the operator's current terms.
- Content suggestions — If there is a topic connected to gambling sites not on GamStop, payment options, or game types you think deserves coverage, tell us.
- Partnership and editorial enquiries — If you represent a casino brand or a relevant organisation, introduce yourself and explain what you are proposing.
- Concerns about gambling harm — If you or someone you know is struggling with gambling, please say so in your message. We will point you towards independent support and, where relevant, explain how self-exclusion tools work.
Why Accuracy Matters to Us
Non GamStop casinos operate under overseas licences rather than the UK Gambling Commission, which means the consumer protections a UK player is used to do not automatically apply. Because of this, we take extra care to keep bonus terms, wagering requirements and payment details as accurate as possible at the time of publication, and we date our findings where the information is time-sensitive. Reader reports help us catch mistakes and refine our comparisons of casinos not on GamStop, so if you have used a payment method, contacted support, or gone through identity verification with any operator we cover and had a different experience to what we described, we would like to hear about it.
For our current rankings and detailed reviews of the sites we recommend, see our guide to trusted non GamStop casinos UK.
If You Need Support Rather Than Answers
This site is a research and comparison resource, not a support service. If you are looking for help with gambling behaviour, deposit and loss limits, or GAMSTOP exclusion periods, we recommend contacting GamCare directly, who offer free and confidential advice across the UK. We are happy to point you in the right direction if you mention this in your message, but we cannot manage self-exclusion, account closures or refunds on behalf of any operator — those requests need to go to the casino in question.
What Happens Once You Get in Touch
- Your email arrives with our editorial team, not a general inbox that goes unread.
- We review the content of your message and, where relevant, check it against the operator's published terms or our own research notes.
- We reply within around two working days with an answer, a correction, or an explanation of next steps.
- If your enquiry needs input from a casino operator or a support organisation, we will tell you and, where appropriate, point you towards the relevant contact.
Thank you for taking the time to read our coverage of casino sites not on GamStop and for reaching out. Genuine reader feedback is one of the main ways we keep this site accurate and useful.